The Water Damage Restoration Process
Water damage is divided into categories, class 1-3. 1 being the least amount and 3 as the most extensive. The determination of this class is what begins the process on removal and what equipment is used for each individual home or commercial structure. SERVPRO professionals look to see if there is color in the water. Clean water from a sanitary source would be considered category 1. While water that appears gray in tone would be a category 2. Category 3 black water that typically accompanies a bad smell. The first step in the process is Inspection and Assessment. Second, Water Removal, Third, Drying and Dehumidifying. Fourth, Cleaning and Sanitizing. Fifth, Complete Restoration. Your local SERVPRO can answer any of your questions regarding this procedure.
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Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.
Step 1 - Emergency Contact
The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.
Step 2 - Inspection and Water Damage Assessment
We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.
Step 3 - Water Removal / Water Extraction
The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.
Step 4 - Drying and Dehumidification
We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.
Step 5 - Cleaning and Sanitizing
We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.
Step 6 - Restoration
Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.